Refund Policy
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
Other items not eligible for return :
* Gift Cards
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted. : (if applicable)
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
* Any item returned over 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, contact us at the following address :contact@eyesdreamy.com .
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us atcontact@eyesdreamy.com and send your article to : 09 Rue des Blés, La Plaine Saint-Denis, Île-de-France, 93210, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.
Shipping
To return your product, you should send it to the following postal address : 09 Rue des Blés, La Plaine Saint-Denis, Île-de-France, 93210, France.
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item valued at more than $75 €, we recommend that you use a tracking service or have your shipment insured. We don’t guarantee that we will receive your returned item.